Creator Services

Persyaratan:
Pendidikan: Minimal S1
Usia: Maksimal Tidak ada batas usia Tahun
Jenis Kelamin: gender.
Pengalaman: Minimal 1 Tahun
Pekerjaan ini membutuhkan kemampuan:

Deskripsi Pekerjaan:
RESPONSIBILITIES:

Act as the primary PIC (Person in Charge) for creator communication regarding:

Ongoing campaigns

Briefs and guidelines

Timelines and deliverables

Respond to creator inquiries (FAQ) related to:

TikTok GO platform

Campaign mechanics

Content requirements and deliverables

Payment and incentive systems

Provide timely solutions and guidance for any issues faced by creators during campaigns.

Ensure creators:

Clearly understand campaign briefs

Follow all guidelines

Submit and publish content on schedule

Manage and continuously update the creator FAQ / knowledge base for easy access to information.

Collaborate with internal teams (KOL, Content, Operations) to ensure accurate and up-to-date information is communicated.

Help improve creator satisfaction and engagement through responsive and solution-oriented communication.

Identify recurring issues and provide insights to improve SOPs and internal processes.

QUALIFICATION:

Diploma or Bachelor’s Degree (all majors welcome; Communications/Marketing preferred). 1–2 years of experience in Customer Service, Creator Management, KOL, or Community Management.

Strong communication skills — clear, patient, and solution-oriented.

Familiar with TikTok, Instagram, and the creator ecosystem.

Detail-oriented and able to handle multiple inquiries simultaneously.

Strong problem-solving skills.

Comfortable working in a fast-paced environment.

Hari Kerja: Senin – Jumat
Jam Kerja: 10:00 – 18:00